- What are the pricing terms?
- Prices are in NZD, GST exclusive. Every plan starts with a free 30-day trial. If we change our pricing, we'll email you at least 60 days before the new price applies.
- How much does Practice Manager cost?
- Practice Manager is priced by the clients you manage, not the people on your team. Every client on COUNT Workspace or COUNT Lite is free. For clients not on COUNT, $50 a month covers your first 100, then it's 50 cents a month for each one after that. There are no per-seat fees, so you can add as many team members as you like.
- What is the difference between a Client File and Portal, COUNT Lite and COUNT Workspace?
- A Client File and Portal is included in Practice Manager and available in unlimited numbers, and covers task tracking, project tracking, period close, documents and billing, with the client seeing only the portal for documents, questionnaires and tasks. COUNT Lite is a $10 per month ledger your firm keeps to itself, with built-in AI and bank feeds and no client access to the books, plus the same client portal for documents, questionnaires and tasks. COUNT Workspace is the full COUNT accounting experience, priced at the business plan tiers.
- Who pays for client workspaces?
- COUNT Workspace is priced per client. Clients can subscribe directly, or your firm can manage and pay for their subscription on their behalf.
- Can I manage clients who are not on COUNT?
- Yes. Clients on desktop or other accounting systems can still have their tasks, time and billing managed in Practice Manager while you move them across in waves. With COUNT Lite you can also import financial data from other systems, such as trial balances, conversion balances and comparison balances, so those clients' numbers are available in Practice Manager.
- How secure is my data?
- COUNT maintains a SOC 2 Type II program, encrypts data in transit and at rest, and publishes its Trust Center, subprocessor list and security architecture under NDA for firms performing due diligence.